MESSAGING PLATFORM

Partnering with a Communications Platform-as-a-Service (CPaaS) allows you to quickly add communication channels to your platform and solutions using APIs - expanding the scope of services for your customers.

SMS

GLOBAL REACH

Guaranteed connections worldwide

Reach all your customers worldwide via a single API and enjoy uninterrupted service at the scale you need. With more direct operator connections than any other messaging provider, Infobip’s private cloud-based carrier grade network guarantees superior performance and reliability. Especially for mission critical use cases.
INTELLIGENT ROUTING

Reach customers faster at scale

Make your global message delivery faster and more reliable, without breaking the bank. Our intelligent routing engine explores multiple route parameters in real-time to find the shortest path for every message. Our 400 direct operator connections, with zero middlemen, help you keep costs low.
BUILT-IN COMPLIANCE ENGINE

Expand your brand’s global reach without complexity

Our built-in global compliance engine is constantly updated with the latest in-country regulations and operator requirements. No need to worry about country specifics such as queuing, text tags, blackout periods, or sender IDs – we ensure compliance on your behalf.
READABILITY

Don’t limit yourself to 160 characters

Create messages in any language, format, or length. Our platform auto-sets the appropriate encoding to make sure your text reads perfectly on any device across the globe. However long your message may be, our system will ensure it displays the way you intended on any device.
E-MAIL

RICH EDITOR

Grab customers’ attention with stunning emails – no coding required

Reach all your customers worldwide via a single API and enjoy uninterrupted service at the scale you need. With more direct operator connections than any other messaging provider, Infobip’s private cloud-based carrier grade network guarantees superior performance and reliability. Especially for mission critical use cases.
TEMPLATES

Maintain brand consistency and recognition with templates for every occasion

Our drag-and-drop interface makes it simple for you to build a brand library of email templates for every occasion. You can also import your own templates from other programs. Customize your templates in minutes and launch via our API or web portal.
PERSONALIZATION

Get your emails opened and read with rich personalization

Our personalization features go far beyond putting you on first name terms with your customers. Combine placeholders through our APIs or via our portal to send highly sophisticated and contextualized emails that deliver value.
FLOW

Prebuild responsive campaigns that drive conversions

Our visual flow builder enables you to create personalized and automated customer journeys that can be run at any time, or combined into an omnichannel journey. Send emails at the right moment triggered by customer actions - opened emails, clicked links or no engagement.
VOICE

TEXT TO SPEECH

Convert text to phone calls

Conveniently convert written text to voice on our platform to launch communications at scale and track their status with delivery reports. With support for 25 languages, our platform lets you speak to your customers in their native language.
AUDIO STREAM

Audio stream

Grab your customers’ attention with messages in local dialects or celebrities’ voices using our pre-recorded voice file capability. Audio files can be uploaded in minutes to our platform via API or Portal.
PERSONALIZATION

Personalization through embedded placeholders

Hyper-personalize the customer experience with dynamic placeholders for names and other personal details. Easy to integrate with our feature-packed People solution or your own CRM system.
PARTNERS